FAQs - Frequently asked questions - New RBI Guidelines for DEBIT, Credit, ATM Cards..

 

Frequently asked questions

1. I have saved my credit/debit/ATM card on Amazon earlier. Can I use it to pay for my purchases?

A. If you have used your card to pay for purchases on Amazon or any other online merchants in the last 12 months, you can continue to use the card.

2. Does this impact payments using netbanking/UPI?

A. No. Netbanking and UPI are not impacted by this regulation. This impacts only cards issued on or after Sep 30, 2020 or cards that have not been used for online payments in the last 12 months prior to Sep 30, 2020.

3. I have an unused Amazon Pay Gift Card. Will I be able to redeem my gift card?

A. Yes. Gift Cards are not impacted by this regulation. Unless your Gift Card is past its validity date, you will be able to redeem it.

4. Will I be able to use my credit/debit/ATM card to pay for my order at the time of delivery?

A. Yes. Transactions on PoS devices are not impacted by this regulation. If PoS payments are currently available in your PIN Code, you will be able to use your card to make payments.

5. I am unable to use my credit/debit/ATM card on Amazon.in. What should I do?

A. Card transactions can fail due to several reasons including:

i) Insufficient funds in your bank account, or insufficient credit balance on your credit card,

ii) Incorrect OTP or CVV entered,

iii) Temporary downtime at your bank’s end. If none of these reasons are valid, and your card transactions are repeatedly failing, please verify the following: • Is your card issued on or after Sep 30, 2020? • Is your card issued prior to Sep 30, 2020, but not used for an online transaction in the last 12 months?

If either of these conditions is true, it is likely that your bank has deactivated online payments on your card following an RBI mandate to protect your card from fraudulent activity or misuse. You will need to contact your bank and get online transactions activated on your card. You can also check your mobile banking app or your bank’s website for options to activate online transactions.

6. I have got online transactions activated on my credit/debit/ATM card, but my transactions are still failing. What should I do?

A. Please check if you have received confirmation from your bank on activation of online payments. If your bank has confirmed that online transactions are activated on your card, but your transactions are still failing on Amazon.in, please reach out to our customer care with your order details for us to be able to troubleshoot the issue.

7. How can I contact the Bank to reactivate my card?

A. Helpline numbers for your credit/debit/ATM card are printed at the back of your card. You can also call the netbanking numbers of your bank to request for activation of online (Card Not Present), contactless (tap and pay) and international transactions. Here are the contact numbers of a few banks for your convenience:

SBI Debit Cards: 1800 11 2211

SBI Credit Cards: 1860 180 1290 / 39020202 (prefix local STD code)

SBI 24x7 Helpline Number: 1800 425 3800

HDFC Phonebanking: 61606161 (Prefix local STD Code)

HDFC Diners Cards Helpline: 1800 102 3310/022 28561443

American Express: 1800 419 1120 / 1800 419 1030

ICICI Personal Banking: 1860 120 7777

Axis Bank Customer Care: 1860 419 5555 / 1860 500 5555

Citibank Helpline (CitiPhone): 1860 210 2484

Kotak Mahindra Bank Customer Service: 1860 266 2666

Kotak Mahindra Bank Credit Card HElpline: 1860 266 0811

RBL Bank Credit Card Support: 022 62327777

RBL Bank Customer Service: 022 61156300

Punjab National Bank Customer Service: 1800 180 2222

Punjab NAtional Bank Credit Card Support: 1800 180 2345

Bank of Baroda Customer Care: 1800 102 4455

Indusind Bank Customer Care: 1860 500 5004 / 022 44066666

Standard Chartered Bank Phonebanking: 1800 345 1000/ 011 66014444 / 011 39404444

IDBI Bank Customer Service: 1800 209 4324

HSBC Advance / Personal Banking / Credit Cards: 1800 267 3456 / 1800 121 2208

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