LeEco,
a global internet and technology, today announced a strategic alliance with HCL
Care Services, a division of HCL Services Ltd., to deliver superior after-sales
service experience to its customers. HCL Services is a wholly owned subsidiary
of HCL Infosystems Ltd. (India's premier IT Services and Distribution Company).
HCL Care Services will provide one-stop solution for all service requirements to
Le Eco customers through existing 265 ‘HCL Touch’ centres in more than 240
cities across the country. Customer Services for LeEco phones have already been
activated in the 265 HCL Touch multi-brand centres for walk-in-centre support
for customers and Supply Chain Support.
Speaking
on the strategic partnership, P.
Seshachalam, Head-Operations and Vice President, HCL Care Services, said,“We
are delighted to tie-up with LeEco, one of the fastest selling Super-phones in
India, for providing superior after-sales support for their leading-edge
phones. We are confident our state-of-the-art HCL Touch centres will enable LeEco
to cater to the Indian markets more effectively and efficiently.This initiative
is in line with our constant endeavor to deliver service excellence and be a
preferred partner for leading Indian and international brands.”
Atul
Jain, COO, LeEco India commented, “As a leading Superphone
brand in India, we believe that the real test of brand loyalty is the
after-sales service that a customer can rely on. In this context, we are happy
to partner with HCL Services to cater to the needs of our consumers in a truly
professional and timely manner. We have a total of 555 service centres out of
which HCL will provide service in 265 centres. We are confident that an eminent
and trusted entity like HCL Services will fully support us in
serving LeEco’s users in the best possible manner.”
HCL
Care Services has a network of more than 300 service centers across 250
cities in India, and serves more than 3 million consumers in a year. It is also
the most preferred partner of OEMs with maximum numbers of Exclusive Service Centres.
Through its specialized retail outlets ‘Touch’, HCL Care Services provides
end-to-end solutions to customers, including Contact centers, Walk-in centers,
On-site support, Supply-chain operations, Repair factory services and
After-sales value added services.
About HCL Infosystems
HCL Infosystems is one of
India’s premier IT Services, Distribution and Digital Solutions Company,
enabling organizations attain and sustain competitive advantage by leveraging
Information and Communication Technologies. It offers a comprehensive portfolio
of capabilities spanning IT & System Integration services,
digitally-enabled learning and career development solutions to value-added
distribution of technology, mobility and consumer products. For more
information, please visit us at www.hclinfosystems.in
About HCL
Founded in 1976 as one of India's original IT garage
start-ups, HCL is a pioneer of modern computing with many firsts to its credit,
including the introduction of the 8-bit microprocessor-based computer in 1978
well before its global peers.
Today, the HCL enterprise has a presence across
varied sectors that include technology, healthcare and talent management
solutions and comprises four companies - HCL Infosystems, HCL Technologies, HCL
Healthcare and HCL TalentCare. The enterprise generates annual revenues of over
US$ 7 billion with more than 110,000 employees from 100 nationalities operating
across 31 countries, including over 500 points of presence in India.
For further information, visit www.hcl.com
About LeEco
LeEco, formerly known as Letv, is a global
pioneering internet and technology company with multiple internet ecosystems
across content, devices, applications and platforms. Founded in November 2004
by JiaYueting and Liu Hong, LeEco employs more than 10,000 people and is the
world’s first video company to go public with a market capitalization of more
than $12 billion USD. Headquartered in Beijing, China, it has regional
headquarters in Hong Kong, Los Angeles and Silicon Valley.
With “Complete Ecosystem, Groundbreaking
technologies, and Disruptive Pricing” as the guiding principle, LeEco is
engaged in a myriad of businesses, spanning from Internet-based Super TV and
Superphones, video production and distribution, smart devices/accessories and
large-screen applications, to e-commerce and even connected super-electric
cars.
The company also features one of
the world's largest content libraries, comprising of movies, TV dramas,
entertainment shows, sports and music, which can be conveniently viewed on
LeEco products, including the Superphones, Super TVs, and in the near future,
Le Autos. Breaking the barriers of industries, LeEco provides personalized
products and services for an enhanced user experience at disruptive prices.
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Media
Contact Information
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Tanay Gogoi
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HCL
Infosystems
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+91
9971179400
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Reema
Bardhan
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HCL
Infosystems
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+91
989126740
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Supratik
Ghosh
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HCL
Infosystems
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+91
8826029966
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Subhashini
Rajaram
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LeEco
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9986004439
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