Is my SBI Virtual Card an International Card?
No, the Virtual Card is a domestic Card and can be used for online payment in Indian Rupee (INR) in India, Nepal and Bhutan only.
Can I use my Card for payment in a currency other than Indian Rupees?
No, currently the Virtual Card can be used for payments in INR only.
Is there any issuance charge or any annual fee for using Virtual Card?
No issuance / annual fee is charged currently. The facility is available to all Internet Banking customers free of cost.
Will the Bank guarantee timely delivery / quality of the goods/ services if purchased through Virtual Card?
No, the Bank shall not guarantee or be responsible for delivery / quality of the goods purchased using Virtual Card.
If I suspect that someone has seen my Virtual Card details, can someone use it for fraudulent transactions?
As the card usage is protected through OTP (One Time Password), which is only sent to the customer's registered mobile phone, the chances of fraudulent transaction are very low.
However, the customer must take adequate precaution to ensure that the Card details are not disclosed to any person who may misuse it.
If I find that an unauthorised transaction has been done using my Virtual Card, what should I do?
You can report the same at State Bank helpline at 1800 11 2211/1800 425 3800 (Toll free) or 080 2659 9990 or email your complaint to contactcentre@sbi.co.in or feedback.virtualcard@sbi.co.in.
Src: https://www.onlinesbi.com/virtual_card_faq.html
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