Bajaj Finserv Lending (BFL), one of the most diversified non-banks in the country, has revamped its business-to-consumer (B2C) portal ‘Experia’. Based on the valuable feedback of its loyal customers BFL has given the portal numerous innovative dimensions making it extremely user friendly.
BFL has introduced some novel features like documentation, repayment schedule, making payment, foreclosures of loan online; generation of CIBIL reports etc. that will further enhance customer experience. BFL customers can also view various insurance plans and use the insurance planner to keep track of other plans.
Experia also includes a dedicated offer section to help customers stay updated with the latest customized offer.
Mr. Rajeev Jain, CEO Bajaj Finserv Lending said ‘With this revamped portal, we are enhancing the digital experience of our customers manifold across a host of services and products. Experia now offers the most comprehensive suite of services and serves as a one-stop shop for our consumers.’
Bajaj Finserv Lending has also introduced the Digital-Vault service, an online repository of digitalized documents. BFL is the first ever NBFC in the country to offer the services to its customers. The service, which is an effort to further enhance the customer experience, is being extended to the existing and new customers of Bajaj Finserv Lending without any charges.
BFL’s Digital-Vault is a platform where in all the documents submitted to BFL for availing loans will be digitalized and uploaded online on the customer’s loan account. These can then be used by the customer whenever and wherever he desires by just logging on to his loan account. BFL believes that the Digital-Vault will help them boost customer efficiency by reducing human interface in major paper-based processes. Digital-Vault will make it convenient for their customers to access, download & upload their documents using the BFL portal from anywhere across globe. It will create transparency for consumers to see data and exchange information.
“We’re delighted to be offering value to our customers beyond financial products and services through the introduction of Digital-Vault, an extremely convenient service to access one’s documents.” added Mr. Jain.
“Important documents no longer have to be carried around manually or stored physically. By making the process fully electronic, document-vault allows our customers to keep their documents handy and accessible at a click of a button.”
This facility is being offered free of cost and can be accessed using the newly revamped B2C portal – Experia. The documents are completely safe as they are tied to a unique log-in detail of the customer.
Mr. Rakesh Bhatt, Chief Operating Officer, Bajaj Finserv Lending said,“When customers avails a loan from us, be it a business loan or a personal loan, the documents they share far exceeds the regular documents like Pan Card, Passport etc. The documents are exhaustive and include property papers, business details, vehicle documents etc. just to name a few. These documents are required for a host of purposes and it is usually cumbersome to both store or carry them around. Which is where Digital-Vault comes in”
About Bajaj Finserv Lending.!
Bajaj Finserv Lending is one of the most diversified NBFCs in the Indian market catering to more than 50 lakh customers across the country. Headquartered in Pune, the company’s product offering includes Consumer Durable Loans, Personal Loans, Loan against Property, Small Business Loans, Home loans, Credit Cards, Two-wheeler and Three-wheeler Loans, Construction Equipment Loans, Loan against Securities and the recently introduced Lifestyle Finance. Bajaj Finserv Lending prides itself for holding the highest credit rating of FAAA/Stable for any NBFC in the country today.
Bajaj Finance Limited, is proposing, subject to market conditions and other considerations, a rights issue of its securities, and has in this regard, filed a draft letter of offer, (DLOF), with the Securities and Exchange Board of India, (SEBI). The DLOF is available on the website of SEBI at www.sebi.gov.in, the stock exchanges where the equity shares are listed i.e. National Stock Exchange of India Limited at www.nseindia.com, BSE Limited at www.bseindia.comand the website of the Lead Manager to the Issue, i.e. JM Financial Institutional Securities Private Limited at www.jmfl.com. Investors should note that investment in equity shares involves a high degree of risk and for details relating to the same, please see the section entitled “Risk Factors” on page 8 of the DLOF
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