Bharti AXA Life Insurance, the private life insurance JV (joint venture) between Bharti Enterprises & AXA, the world’s largest insurance company, introduced a unique service proposition to ease pressure off claims process – CAM (Claims Assistance Manager). A personalized service, CAMs will offer expert knowledge and guidance to enhance customer claims experience.
Claim Settlement - Complicated?
Mr. Jyoti Punja, Chief Operating Officer, Bharti AXA Life Insurance, said, “Claim settlement is the moment of truth for any insurance customer. A number of our researches lead us to the conclusion that customers consider claim settlement as a complicated and lengthy process. We are sensitive of the claimant’s loss & expectation from his insurer, and hence, have introduced the Claims Assistance Manager to assist in the multi-step process.”
Every claim is unique in its conditions and therefore, requirements. Lack of a single-window concept, to address confusion and offer expert guidance, often leads to a hassling experience for customers. CAMs fill this requirement on an individual claimant basis. CAMs are experienced Bharti AXA Life employees equipped with industry knowledge and well-versed in company processes. They will be proactively involved in the claims procedure, from intimation to settlement. The objective of the proposition is to bring clarity, offer support and provide a logical conclusion to claims. The initiative has been activated across all branches in the country through a communication structure designed to take the service aspect to the next level. For easy reach claimants will be contacted through SMS, emails, letters, calls and walk-ins at the branch.
Last year, Bharti AXA Life launched the ’48-hour fund claim’ campaign. The campaign has been successful with a delivery accuracy of 99.72 per cent. The CAMs initiative will take Bharti AXA Life a step further in the commitment to providing customers with best-in-class service.
Head Office:
Bharti AXA Life Insurance Company Ltd,
Unit 601 & 602,
6th Floor, Raheja Titanium,Off Western Express Highway,
Goregaon (East), Mumbai - 400 063.
Chennai - Adyar
Old No 57/ 3&4 1 St Floor,KABA Plaza, Latice Bridge Road,Adyar,Chennai- 600020
Chennai - NM Road
Bharti AXA Life Insurance Co.Ltd Old No:41 New#116,2nd Floor,NM Road,Amjikarai,Chennai-600029
Coimbatore - Trichy Road
Bharti AXA Life Insurance Co.Ltd A.M.I. Midtown, No.2, 25A-4, 3rd Floor, Above Reebok Showroom,D.B Road, R.S Puram, Coimbatore - 641002
Salem
BHARTI-AXA LIFE INSURANCE CO. LTD Unit No 96/3 2nd Floor.Capital Tower, Peramanur Main Road, Salem 636007
Trichy - Sea Horse Hospital
No.20 1st Floor,Above PNB,Royal Road,Cantoment,Trichy 1
Vellore - Krishna Nagar
No:19A, II Floor, Officers Line, Krishna Nagar, Vellore
You can also contact us for any queries or requests in any of the following ways.
Send a letter to the nearest Bharti AXA Life Insurance branch or mail it to Bharti AXA Life Insurance Company Limited, Unit 601 & 602, 6th Floor, Raheja Titanium, Off Western Express Highway, Goregaon (East), Mumbai 400 063
Send a fax to 022-40306347
Send an e-mail to service@bharti-axalife.com
Call us at 1800-102-4444
SMS "SERVICE" to 56677
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