Is the Consumer really a King today?

The two day Conference on Friday, 16^th & Saturday 17^th March 2012

Venue: Le Meridian Hotel, Chennai

PROGRAMME

Theme:  Is the Consumer really a King today?

Day I – Friday, 16^th March 2012

8.30 am to 9.30 am                 Registration

9.30 am to 11.00 am               Inaugural Session:

                                                -  Welcome Address by R.Desikan

                                                -  AV presentation on CAI

-  Address by Dato Indrani Thuraisingam, Consumers International, UK

-  Keynote Address  – Mrs Nirmala, Secretar, Ministry of Con. Affairs TN

   Special Address by Mr. S. Sridhar, former CMD, Central Bank of India

- Vote of Thanks by G.Rajan

11.30 am to 1.00 pm               Plenary Session I

Topic: Law and Consumer – Impact of various consumer laws on the consumers in the country

Chairman: Dato Dr. Sothi Rachagan, Vice President, Academic  Affairs

Nilai University College,  Kuala Lumpur

                                                Speakers: N L Rajah, CAG, Chennai

                                                                            Shirish Deshpande, MGP, Mumbai

                                                                            S Martin, Consumer Activist, Trichy

                                                (Presentation followed by Q&A)

2.00 pm to 3.30 pm                 Plenary Session II

Topic: Are the corporates delivering what they promise to the consumers (FMCG products)

                                                Chairman : Chris Evans, Consultant, Consumer Product safety, UK

                                                      Speakers: Sudhansu Vats, HUL

                                                                 S Visvanathan, CavinKare

                                                                               Third speaker to be identified

                                                (Presentation followed by Q&A)

4.00 pm to 5.30 pm                 Panel Discussion

                                     Topic: Advertising in a Competitive Economy – A friend or foe?                                                                             Moderator: Mr. S.K. Swamy, RK Swamy BBDO

 Panelists: I Venkat, (ASCI)

                                                                             Mr. A. M. Swaminathan,I.A.S. Retd.

                                                                              Third panelist to be identified

                                                                       

Day II – Saturday, 17^th March 2012

9.30 am – 11.00 am                 Plenary Session III

Topic: Are the corporates delivering what they promise to the customers (Consumer Durables)

Chairman: Dr.  Pieter Sieber, Consultant, Consumer Product Safety Testing, Germany

Speakers: K B Srinivasan, TII

                   S.Bandi – Panasonic-TBC

                    Vivdek Balasubramaniam – TBC

                                                (Presentation followed by Q&A)

11.30 am to 1.00 pm               Plenary Session IV

Topic: Are the corporates delivering what they promise to the customers (Services Sector – Bank / Insurance / Telecom/ Airlines)

                                                Chairman:  Prof. Dr. V. Kesava Rao, Professor of Law, Vizag

Speakers: Mr. Chakravarti, Shriram City Union Finance

                 Mr. G Srinivasan,  CMD, United India Insurance Co.

                 Mr.  P. R.  Sethuraman, Aircel Ltd.

 (Presentation followed by Q&A)

2.15 pm to 3.00 pm                 Awards Function

                                                -  Brief introduction about the Distinguished Service Awards –

   S Ramakrishnan, IAS

- Reading of Citations by S.Ramani (follwd. by Distribution of Awards                                                 

   Report on School Elocution Contests – Kalyani Rajaraman

                                                -  Distribution of Laptops and Mobiles to student winners

                                                - Other service awards- Nirmala Desikan

3.30 pm to 5.00 pm                 Special address on ` Way Ahead for Consumer Protection in India `

by Mr. Umashankar Venkatesh

Summing Up by Mr. K Sridhar, retired Managing Director, LIC of india., retired insurance Ombudsman Chennai.

Valedictory Address by Hon. Minister of State K V Thomas, Ministry of Consumer Affairs

                                                          

5.00 pm to 5.05 pm                 Vote of Thanks b y R.V.Rajan

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